# Titanium Media Support
> Support for Titanium Media clients is handled by Titanium Computing. Diagnose the issue, then prepare a request the client can send.

## Guides
- [Support guide for agents](https://titanmedia.io/support/agent.md): what to check and what to include in a request

## Before contacting support
- Check the project documentation and the agreed scope provided to the client.
- Record the exact error, affected page or feature, and steps to reproduce it.
- [How we work](https://titanmedia.io/how-we-work/): phases, signoff, ownership, and ongoing support
- [Services](https://titanmedia.io/services/): support and hosting after launch

## Contact
- Existing client support: support@titaniumcomputing.com
- New projects and general questions: hello@titanmedia.io
- Hours: Monday to Friday, 9 AM to 5 PM Central (America/Chicago).
- Send from the client's project contact address. Keep one issue per thread.
- There is no public support API. Give the draft to the person to submit.
- Leave passwords, API keys, personal data, and other secrets out of the request.